Delivery & Shipping Terms – Rogue Vintner

Delivery & Shipping Terms

Please keep in mind Australia post have gone a little 'Rogue' with their delivery time frames as Melbourne is currently in Stage 4 restrictions, but rest assured we will get you the goods as fast as we can!

Rogue Vintner Pty Ltd encourages the legal and responsible consumption of alcoholic beverages. By using our website and/or placing an order you are confirming to us that you are at least 18 years of age.

VIC Liquor control Reform Act 1998:

Under the Liquor Control Reform Act 1998 for Victoria, it is an offence – To supply alcohol to a person under the age of 18 years (Penalty exceeds $8000) – 
For a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $700). Rogue Vintner Pty Ltd holds Victorian Limited Licence No. 36149894

Pricing Policy 
All of our prices are in Australian Dollars [AUD] and include GST (Goods and Services Tax)

Risks & Warnings
Customers should also be aware of the following inherent risks and warnings:
· Alcohol should be consumed in moderation and never in conjunction with operating a motor vehicle or machinery. Women should not drink alcoholic beverages during pregnancy because of the risk of birth defects. Alcohol consumption may cause health problems.
· A case of wine is heavy, so extra care should be taken when lifting it. If you are concerned about the weight we advise that you transfer the bottles 1 or 2 at a time.
· Red wine in particular may cause staining if spilt, so extra care should be taken.

Delivery 
Rogue Vintner’s 3rd party warehouse will pack your wine with care and speed it to you via courier. Delivery is free Australia wide for a minimum 6 bottle purchase.

Delivery to capital cities is within 5-7 working days. Other areas (including Tasmania and Northern Territory) may take up to 10 working days. Deliveries will take place 9am – 5pm Monday to Friday or between 12 noon and 5pm on ANZAC DAY. No deliveries are permitted on Saturday, Sunday, Christmas Day or Good Friday.

It is best to use a delivery address where the package can be accepted in person, such as your workplace. We are unable to leave wine at an unattended address

International Delivery
Unfortunately, we are not able to offer international shipping.

Availability 
Please understand wine is available only while stocks last and may be subject to change. In the event that we have sold out prior to your transaction, we will contact you to arrange an alternative order or a refund. 

Packaging
All wine is packaged using durable cardboard boxes. A standard box holds 6 bottles.

Refunds Policy
We will replace or refund you for any bottle of wine that is damaged, flawed or that you find unsatisfactory. Please send an email to rogue@roguevintner.com to arrange for a replacement. Please note we will not replace wine that was damaged due to adverse weather conditions during shipment or wine that was ordered in error.

If your wine has been broken or damaged in transit, please contact us immediately. Please send an email to rogue@roguevintner.com to request return instructions, and ensure that all original packaging is retained in case of the need to return.

Security Policy
Rogue Vintner Pty Ltd wants to ensure that you can purchase with complete confidence online. We have taken every possible measure to give you absolute security and confidence in your dealings with us. Rogue Vintner Pty Ltd has a secured transaction environment for commerce on the internet. Our online transaction system uses Secure Socket Layer Technology (SSL) to ensure your online shopping experience is safe, sound and secure at all times.

With the combination of encryption on our website and a secure browser at your end, you can be assured that your transaction booking details are encrypted. SSL locks all information passed from you to us in an encrypted envelope. This makes it almost impossible to be intercepted by an unauthorised party, as long as your browser and local network support the use of encrypted data systems.

SSL is the system that is used by all reputable e-commerce sites. The Industry standard for encryption technology, SSL is compatible with Internet Explorer, Mozilla Firefox, Safari, Opera and most other browsers.

If you are concerned about using your credit card online, you can contact us for more information and assistance.

contact Importers & Distributors 

USA Importer (Vinovator label)

Artisans & Vines
Contact: Eric Platt
Cell: +1 301-802-0293
eric.platt@artisansandvines.com
www.artisansandvines.com

South Australian Distributor

Etcetera. ETC.
Contact: Henri Lemos
Phone: 08 8223 6640
Mobile: 0421 828 023
henri@etceteraetc.co
www.etceteraetc.co